Cross Cultural Etiquette
Business Etiquette which is an integral part of different countries’ business culture encompasses the prescriptive elements of culture—the things people are expected to do and say, or to avoid doing and saying. Attention to etiquette is a sign of professionalism and respect for others, and it can make positive first impressions while building trust among colleagues. When business partners and co-workers adhere to a well-understood code of etiquette, it can be easier for diverse individuals to work together, focusing their energies on the task at hand rather than trying to understand the cultural eccentricities of others. Etiquette plays a large role in the business cultures of different countries and geographic regions. An attention to etiquette can help inter-cultural business dealings to be as productive as possible by bringing all parties together under a common understanding. Studies indicate that while some corporations compete successfully in the global marketplace, others have failed to sustain their competitive advantage because of cultural imperialism or inadequate acculturation of their managers on international assignment
Cross-cultural training is a broad term covering a number of training programs that address the needs of a particular group or corporation. This training seeks to narrow the communication gap between employees and clients within a multinational corporation and brings a new level of cultural awareness and appreciation into the workplace. Cross-cultural training programs aim at better equipping employees and team members with the skills that will allow them to build more successful business relationships with their international clients and/or colleagues. Effective cross-cultural training programs address the subtle differences between cultures. These training programs have been around for many years (often referred to as cultural sensitivity programs), although they have certainly become more widespread in recent years as many companies engage in overseas operations and business. Our team of trainers addresses basic etiquette techniques, as well as deeper issues that have a significant impact on communications.
Topics Covered Under Cross Cultural Etiquette
- Basic Understanding of Workplace culture
- Culture and its implications on the workplace
- Developing cultural self-awareness and cultural sensitivity
- Stereotypes vs. generalizations
- Recognizing cultural differences
- Helping someone deal with cultural Differences
- Identifying verbal communication differences
- Identifying vocal quality differences
- Identifying differences in working styles
- Establishing rapport and building Relationship
- Identifying cross-cultural communication barriers
- Avoiding cross cultural communication barriers
- Communicating through interpreters
- Identifying the gestures used in various cultures
- Building cross-cultural teams
- Writing cross-culturally
- Designing a document for translation
- Translating written communication